Frequently Asked Questions

What is Fetch?
Oh, it's like slang... from England
No seriously! What is Fetch?
Fetch is a delivery service for local restaurants and a courier service for other items or errands... Yes Regina, Fetch IS happening!
How much does it cost?
Our delivery fee is typically $5.99, although it can be higher, depending on how far away you are from the restaurant.
Do you offer any discounts?
From time to time, we do create discount codes and coupons for specific reasons.  A great way to find out these discounts is to follow us on Facebook and Twitter!  If you use a discount code that you found on a website OTHER THAN OURS, it may not apply for your order.  We reserve the right to reverse ANY and ALL invalid discount codes.  Not sure if the discount applies?  Just give us a call at 540-682-5929 and we will be glad to help.
Can I cancel my order once it has been placed?
All orders are placed with the restaurant instantly and therefore, cannot be cancelled. Once your order is placed it CANNOT be cancelled.
What areas do you service?
Currently, we provide restaurant delivery service to all of Roanoke, Salem, and Vinton. Not sure if your address is in our service area? Give us a call at 540-682-5929.
Who was/is the loudest live band EVER?
Spinal Tap. Their amps go to 11.
How long will it take to receive my order?
We strive to deliver all orders within 45 minutes, however sometimes we cannot meet this goal. Depending on the volume of both our service and the particular restaurants, traffic, and weather conditions your order may be delayed. You may keep up with the progress of your order through "My Account" or by selecting to receive notifications sent to you via text message or email. If you need to receive your order at a specific time, please use our "Deliver To Me Later" feature to schedule an advanced order.
How much wood could a woodchuck chuck if a woodchuck could chuck wood?
A wood chuck would chuck as much wood as a wood chuck could chuck if a wood chuck could chuck wood.
Will my food still be hot when it arrives?
All meals are transported in thermal catering bags that are specifically designed to keep your food hot and fresh.
What form of payment do you accept?
You can checkout online with Mastercard, Visa, Discover, American Express and Cash. **NOTE** For the safety of our delivery drivers, they do not carry change. Please plan cash payments accordingly.
Is my personal information safe?
Absolutely! We have trained ninja assassins guarding our data around the clock... But seriously, we will NEVER sell or share your data. We occasionally send out emails or mails to let you know about specials and whatnot. If you'd like to opt out of that, you can do so in your account, or clicking the unsubscribe link in one of our emails. For more details, please view our Privacy Policy